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这是一个创建于 4073 天前的主题，其中的信息可能已经有所发展或是发生改变。
Hello,
You are receiving this email because our records show that you have one or more VPS with us located on the la-vps12 node. We received an alert from our monitoring system that a drive in the RAID array of this system was in degrading condition. We verified this and contacted the Los Angeles datacenter remote hands technicians to go ahead and replace the failed HDD.
On 09-11-2013 11:27 PM EDT the remote hands technician proceeded with the hotswap replacement, however during the RAID rebuild process another hard drive failed during the live RAID rebuild process, which caused inconsistant data on the array. We have attempted to salvage the data on the RAID array and even hired external assistance to attempt to recover the server, but despite our attempts, it has been concluded that the RAID array on this server is corrupt and is in an unrecoverable state.
Unfortunately this matter was out of our hands as in the nature of technology, hardware failures can and do happen. Like everyone else, we cannot always predict when hardware may fail, however we can certainly take steps to greatly minimize the chance of something like this from happening again. We have taken the appropriate measures and have revised future node setup procedures. From now on, HDD components for all of our servers will be ordered in separate batches, so in the case of a bad shipment or HDD batch the chances of multiple drives failing is very slim. What happened with la-vps12 is very rare to see but we suspect it was due to a bad Hard Drive shipment as the HDD's on this server came from the same batch.
We have brought a brand new server online with drives from separate shipment batches and set up a replacement server for la-vps12. At the moment, we are working on reinstalling all of the VPS instances on la-vps12, your VPS should be coming back online within the next few hours as we work to reinstall all of the VPS instances hosted on this hypervisor. We appreciate your patience during this time and apologize for the inconvenience caused.
Regards,
ChicagoVPS Team
還好我的Blog已經備份了。但是還有別的東西啊！！！！！！！！！混蛋！！！
You are receiving this email because our records show that you have one or more VPS with us located on the la-vps12 node. We received an alert from our monitoring system that a drive in the RAID array of this system was in degrading condition. We verified this and contacted the Los Angeles datacenter remote hands technicians to go ahead and replace the failed HDD.
On 09-11-2013 11:27 PM EDT the remote hands technician proceeded with the hotswap replacement, however during the RAID rebuild process another hard drive failed during the live RAID rebuild process, which caused inconsistant data on the array. We have attempted to salvage the data on the RAID array and even hired external assistance to attempt to recover the server, but despite our attempts, it has been concluded that the RAID array on this server is corrupt and is in an unrecoverable state.
Unfortunately this matter was out of our hands as in the nature of technology, hardware failures can and do happen. Like everyone else, we cannot always predict when hardware may fail, however we can certainly take steps to greatly minimize the chance of something like this from happening again. We have taken the appropriate measures and have revised future node setup procedures. From now on, HDD components for all of our servers will be ordered in separate batches, so in the case of a bad shipment or HDD batch the chances of multiple drives failing is very slim. What happened with la-vps12 is very rare to see but we suspect it was due to a bad Hard Drive shipment as the HDD's on this server came from the same batch.
We have brought a brand new server online with drives from separate shipment batches and set up a replacement server for la-vps12. At the moment, we are working on reinstalling all of the VPS instances on la-vps12, your VPS should be coming back online within the next few hours as we work to reinstall all of the VPS instances hosted on this hypervisor. We appreciate your patience during this time and apologize for the inconvenience caused.
Regards,
ChicagoVPS Team
還好我的Blog已經備份了。但是還有別的東西啊！！！！！！！！！混蛋！！！
第 1 条附言 · 2013-09-15 15:30:05 +08:00
后续内容来了。。。给了补偿，加了3个月使用时间。
I have added 3 free months to your VPS. As explained in the email, hardware issues are beyond our control but we are taking measures to prevent something like this from happening again such as ordering drives in separate shipping batches.
---------------
Adam Ng
ChicagoVPS Support Tech
[email protected]
I have added 3 free months to your VPS. As explained in the email, hardware issues are beyond our control but we are taking measures to prevent something like this from happening again such as ordering drives in separate shipping batches.
---------------
Adam Ng
ChicagoVPS Support Tech
[email protected]
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1
yanwen 2013-09-15 00:21:23 +08:00
随便浏览了前面一段。。说的是硬盘挂掉了。。blabla。。。
节哀~~~backup很重要。。虽然我也没有备份的习惯。。哎。。 |
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2
DreaMQ 2013-09-15 00:30:53 +08:00 via Android
budgetvm用户安慰一下...
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3
vking 2013-09-15 00:33:18 +08:00 via Android
ChicagoVPS真心不靠谱。
封vps也是时有发生的，上次交涉半天未果。 |
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4
DreaMQ 2013-09-15 00:33:29 +08:00 via Android
突然很担心buyvm的备份用storage vps和某生产vps同时挂掉...
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5
jyhmijack 2013-09-15 08:34:45 +08:00
上次我的ChicagoVPS也是挂掉且数据全丢了。。。。随便贴一段他们处理时候的邮件。。
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6
jyhmijack 2013-09-15 08:34:50 +08:00
I just want to start off by saying thank you to everybody and their patience. I know this situation has been very frustrating and long, and I can assure you we are doing our best. We are still restoring VPS' via support ticket request. While doing this, we have noticed that a small percentage of the backups were corrupted after being restored. Those of you that are wondering why it’s taking so long for us to get to your ticket, I wanted to clear that up. There are a lot of customers impacted and this is a very timely process and the ChicagoVPS team is going through them very carefully.
I want to state again that there will be compensation for all clients affected by the compromise. We would like to thank you again for your patience, and we are getting closer to getting everything back in working order. Thank you, The ChicagoVPS Team |
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7
jyhmijack 2013-09-15 08:35:15 +08:00
现在只用linode了。。。还剩大半年的 ChicagoVPS不敢用了
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9
yangqi 2013-09-15 09:23:56 +08:00
原来他们的服务器只用了raid1啊...质问下他们的备份呢?
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11
sdysj 2013-09-15 10:18:57 +08:00
这家的库都不知道被脱多少次了，还有人用，莫贪便宜啊。
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12
jqw1992 2013-09-15 10:25:33 +08:00
我也和你一样,,,挂了好几天了...
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13
raptor 2013-09-15 10:29:08 +08:00
每天rsync备份到家里电脑的飘过…
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14
shierji 2013-09-15 11:03:55 +08:00
之前bluevm挂掉数据送了半年还没用完呢- -
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16
zhttty 2013-09-15 15:34:53 +08:00
SSD....挂掉可是毫无征兆阿。
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18
davidyin 2013-09-15 16:44:29 +08:00
要全部异地备份啊
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19
princeofwales 2013-09-15 18:04:58 +08:00 via Android
首先不管是raid几，理论上都有数据丢失的可能。这里没有说用raid 1，实际上现在的服务器用得最多的raid10
vps需要异地备份是常识了，硬盘挂，服务商跑路，机房出问题，都是有可能的 我的vps，每晚都有任务备份重要资料，然后传到google drive，以前是传到dropbox，根本不担心数据会丢 |
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23
niseter 2013-09-16 21:09:22 +08:00
however during the RAID rebuild process another hard drive failed during the live RAID rebuild process, which caused inconsistant data on the array. ？是RAID5嘛？
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25
jandan 2013-09-18 09:34:21 +08:00
每天自动备份很重要
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