一大早 AWS 的网络出现大面积不可用，受影响时间达 1 小时，有办法索赔吗？

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AWS 官方也发邮件来了，描述如下：

We are investigating network connectivity issues for some instances 
in a single Available Zone in the EU-WEST-2 Region.

We can confirm that some instances have experienced a loss of 
power in that Availability Zone. Some EBS volumes within the 
affected Availability Zone are experiencing degraded performance.
We continue to work on resolving the issue.

我们的业务因此损失了 1 小时的流量和数据，请问这种情况应该怎么索赔呢。

1 replies • 2019-01-12 11:48:43 +08:00

oott123

Jan 12, 2019 via Android

根据对应 SLA 提交就好。
不过云服务商的 SLA 协议并不会因为你损失了多少流量而按你流量价值赔偿，那样的话大概早赔破产了。一般是按受影响资源价格算的。