[职位详情]
******(Senior) Software Engineer – C++, Java ******
Hangzhou, China
Full-time
The Role:
The Senior Software Engineer will be a key member of an Agile Software Development team performing C++ or Java development. In this role, you will provide our customers with the most powerful, scalable, and user-friendly platforms for analytics, mobility, and security. You play a role in enabling MicroStrategy products to be best-in-breed and optimized for leading organizations to analyze big data and distribute actionable business insight across their enterprise.
Job Description:
• Lead the design and implementation of MicroStrategy software platforms, applications, and features.
• Proactively participate in every aspect of the entire software development lifecycle of feature development, including input on specifications, designs, implementation, test design, test implementation, optimization, and delivery.
• Support technical support engineers with high-level and escalated customer issues.
• Participate in peer code reviews, knowledge sharing, and SCRUM meetings.
• Learn an array of new technologies and make enhancements and improvements to software products and development processes.
Qualifications:
Bachelor’s degree in Computer Science or similar program; Master’s degree is preferred.
Minimum 4 years of software development experience with real world knowledge of data structures, algorithms, operation systems, and other fundamental concepts.
Strong C++ or Java skills in client or server-side development.
Familiarity with SQL, RDBMS, JNI, JDBC or web services is a good plus.
Strong debugging, analytical, and problem-solving skills.
Good communication in English, team-oriented individual, energetic, strong learning ability, result and delivery oriented.
******(Senior) Software Engineer – JavaScript ******
The Role:
The Software Engineer will be a key member of an Agile Software Development team performing JavaScript development. In this role, you will provide our customers with the most powerful, scalable, and user-friendly platforms for analytics, mobility, and security. You play a role in enabling MicroStrategy products to be best-in-breed and optimized for leading organizations to analyze big data and distribute actionable business insight across their enterprise.
Job Description:
• Lead the design and implementation of MicroStrategy software platforms, applications, and features.
• Proactively participate in every aspect of the entire software development lifecycle of feature development, including input on specifications, designs, implementation, test design, test implementation, optimization, and delivery.
• Support technical support engineers with high-level and escalated customer issues.
• Participate in peer code reviews, knowledge sharing, and SCRUM meetings.
• Learn an array of new technologies and make enhancements and improvements to software products and development processes.
Qualifications:
• Bachelor’s degree in Computer Science or similar program; Master’s degree is preferred.
• Minimum 1 year of software development experience with real world knowledge of data structures, algorithms, operation systems, and other fundamental concepts.
• Strong knowledge of front-end web technologies: JavaScript, HTML5, CSS is required.
• Familiarity with React, ES6 or REST is a plus.
• Have any knowledge of Java frameworks like Jersey, Spring, servlet technologies, Java app containers like Jetty, Tomcat, etc. is a good plus.
• Strong debugging, analytical, and problem-solving skills.
• Good communication in English, team-oriented individual, energetic, strong learning ability, result and delivery oriented.
******Support Engineer ******
The Role:
MicroStrategy Technical Support ensures the success of our customers’ investment in our technology. This dedicated and uniquely talented team of engineers provides unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support. The group’s mission is simple: maintain the continuity and efficiency of MSTR BI solutions through a range of options from access to product-specific knowledge bases, to access to 24x7 product experts, to the extension of dedicated support engineers, etc. The department offers four levels of services: Standard Support, Extended Support, Premier Support, and Elite Support. Wherever your skill level lies and your ambition pushes you, there is a place for you as part of this high-energy, collaborative team.
Job Description:
• Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies.
• Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
• Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
• Prioritize and communicate product defects and enhancements to development teams.
• Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums.
• Enhance personal and professional growth by participating in Internal Training Programs, which offer a five-week technical orientation program as well as weekly training seminars for all team members.
Qualifications:
• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science, etc.).
• Strong technical and analytical skills.
• Excellent communication skills
• Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus.
• Database (SQL, RDBMS) knowledge is a plus.
• Customer service experience is a plus.
******Cloud Product Specialist ******
Job Description:
• Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities.
• Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure.
• Design for quality, robustness, and performance, with common principles, patterns, and best practices.
• Identify and drive opportunities for improving the MCE service and infrastructure maintenance/management.
• Direct support for customer upgrades, strategic customer escalations, and feature validation.
• Customer escalations resolution and preventative maintenance for lessons learned.
• Design and run automated tests. Continuously improve software development, building, testing, and deployment processes.
• Collaborate with and support other engineers within the team and from other teams in China, the United States, and Poland.
Qualifications:
• BSc/MSc in Computer Science, Computer Engineering, Software Engineering or a related discipline preferred.
• Strong troubleshooting, technical and analytical skills.
• Excellent communication and technical mentoring skills.
• MicroStrategy Platform troubleshooting knowledge; platform usage or administration knowledge.
• Previous experience with customers is required.
• A Proven combination of Python, Ansible, Jenkins, and PowerShell experience is required.
• Experience with RedHat, Amazon Linux, and Windows is highly preferred.
• Experience with deployments in AWS or Azure is highly preferred.
• Solid understanding of web and internet architectures. REST and microservices practices are highly preferred.
• Good communication skills in English and the ability to work as part of a team.
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